FAQ

SHIPPING

All Singapore orders over $80 ship free ( 3 - 5 days to arrive); Orders under $80 at flat rate of $5, Priority at flat rate $15

All international orders ship free on orders over $200  ( 3 - 5 days to arrive); Orders under $200 at flat rate of $20

 

EXCHANGE & REFUND

We are happy to accept exchanges and returns in its original packaging within 14 days of receipt.

Exchange: Email us your order number with request for exchange. We will send out your exchange for free upon receipt of returned item.

Refund: Email us with your order number & item you would like to return. We will refund back to your account within 30 days upon the receipt of item. Do make sure that the item and packaging is in its original condition.

* Earrings cannot be exchanged or returned for sanitary reasons.

* Items purchased on sale (including the use of promo codes) are not entitled for exchange or refund.  

 

LOST PACKAGE

Packages lost will be replaced exactly as the original order. No full refunds will be provided.    

 

CARE TIP

After every wear, wipe your pearls with soft cloth - This will help prevent any buildup of oils or substances that may have come in contact with your jewelry.

Clean with a damp cloth only as needed and let them dry all the way before storing - You can mix a solution of lukewarm water and mild dish soap, dip a soft cleaning cloth in it and wipe the pearls. Do NOT submerge a pearl necklace in water, as it will weaken the silk thread.

Last on, first off - Pearls should be the final touch to your outfit. Avoid hairspray, lotion or perfume once your pearls are on.

Store pearls flat - this prevents them from stretching. Soft pearls are prone to scratches, so store them separately in fabric-lined compartments.

Wear your pearls often - Pearls do best in a moist environment, so wearing them frequently keeps them from drying out.